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Old 12-09-2013, 02:44 PM
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Default Did a shop just rip me off ?

     

Hi all long term lurker

I have owned a cr125 1994 and this year I decided to go all out and rebuild it starting with the bearings.

I contacted my local shop MX shop (Honda dealer) and asked if they could do this, yes being the reply.

So I removed the swing arm and the linkage and brought them to the shop for new bearings seals washers etc. I was replacing everything. So on the 23/11/2013 I dropped them off.

A week later, having heard nothing I contacted them and was put through to the owner and he didnít know why it wasnít done and apologised. It should have been done, his mechanic was off and he would make sure he done this first thing on Monday when he returned.

Like many of us I work 9-5 and the shop is 40 miles away from my home so the only chance I get to collect the parts is on Saturday. I waited for the phone call and still nothing so I contacted them on Friday evening at 5 P.M to see what had happened to the fitting of my parts, the phone was answered and a lady answered, I asked if my parts were ready, she asked me what parts were mine and what I was getting done. I explained that I left in me swing arm and linkage's to have all bearings seals and bushes replaced, and also ordered some head bearings. She went away for a min and returned saying that my parts were ready for collection everything was done. I asked for the price and was told £170 for everything. I asked again to make sure everything was done and they had no issues due to the 80 mile round trip to visit them and I didnít want to waste fuel and time. Yes was my reply


So Saturday arrives and like a kid at Xmas I was excited that my cr125 was going to have plush rear swing arm movement once again (the old ones were trashed). New head bearing were going to be great too.

I arrived at the shop with girlfriend in tow (she hates bike shops) said hi to the staff and said I was excited to pick up my bits and race home to fit and test them in action.

The guy looked at me sheepish and walked off and returned with a swing arm and stood by it, I was wondering what he was up to and he kept looking at me, he then shook his head and walked off again and got the rest of the parts and left them next to the swing arm. Rather than return them to the counter he stayed off to the side of the shop and waved me over....




(turns out i dont have enough posts so i have to break this up so i can attach pictures)

---------- Post added at 09:44 PM ---------- Previous post was at 09:35 PM ----------

So the bolt that held my linkage to the swing arm was snapped and Honda no longer sold them so I would have to go myself and fine a machine shop to fit make me one. They were unsure if they had done it (I thought it was weird that a bolt with no nut holding it in place stayed in an Mx bike for years and only the plastic covers held it in place). I donít have the nut and you can see itís sheared on the thread.

See picture

No one had told me and the guy at the shop was under the impression that the mechanic had rung me explaining this.

No one had rung me I shown him my phone records (joys of modern smart phones) and no missed calls from them just the 3 calls I had made to them.


The next issue was I was missing bushes from the lower shock linkage (dog bone thingy) the kit didnít come with this (all balls kit, website says it does) so they just didnít tell me and I can't fit it? As it will just side about the bolt and with no bushings the bearing will get trashed as there is nothing for the seal to seal too. See photo.

http://i60.photobucket.com/albums/h2...ps5224e758.jpg

http://i60.photobucket.com/albums/h2...ps019f01de.jpg

So at this I was quite annoyed, I'm now stuck without an Mx bike. They washed their hands of it and took £170 of me.
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Old 12-09-2013, 02:45 PM
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Quote:
Originally Posted by Acid Cr500 View Post

I arrived at the shop with girlfriend in tow (she hates bike shops) )

Regardless of how the rest of this turns out....... you need to replace current gf with one who likes bikes, your life will turn out better.
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Old 12-09-2013, 02:52 PM
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Now Very annoyed over what had happened I didnít look anything else as I had felt I was going to lose my cool so I picked up the parts and walked off placed the parts on towels in the boot of my car and drove off.

SO having calmed down today I decided to look at what I could fit to the bike to cheer myself up and low and behold most of the seals are not even in right, talk about a half assed job. if I was to fit the swing arm now the bearing would not last long with seals that donít seal and stick out so far the will run away on alloy moving parts.

Here is some of their handy work!!!

http://i60.photobucket.com/albums/h2...ps6894defb.jpg

notice the seal is half out at the bottom
http://i60.photobucket.com/albums/h2...ps0446f605.jpg

one side of swingarm
http://i60.photobucket.com/albums/h2...ps4d1bc91e.jpg

http://i60.photobucket.com/albums/h2...psb4effc0e.jpg

http://i60.photobucket.com/albums/h2...psb4effc0e.jpg

some linkage ones
http://i60.photobucket.com/albums/h2...ps29ef7a5b.jpg

http://i60.photobucket.com/albums/h2...ps7e729ff7.jpg

lower shock mount
http://i60.photobucket.com/albums/h2...psc97a7490.jpg

http://i60.photobucket.com/albums/h2...ps00e45ecb.jpg

were dog bones join to the linkage

http://i60.photobucket.com/albums/h2...pscd6c0c0d.jpg

http://i60.photobucket.com/albums/h2...ps40aa37bd.jpg

So you have read this far so Iím asking advice, what should I say when I ring this shop tomorrow



Thanks for reading in advance

Acid
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Old 12-09-2013, 03:02 PM
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I dunno, "I am not a satisfied customer"? And then explain everything that you are not satisfied with?

Geez! That does seem pretty high to me but I don't really know shop rates over there. So for the $233 that you spent, I assume that they provided the parts? If so, that is easily half of that cost, so maybe that is about right (if they had done it better).

I think that my advice would be to walk (no run) away from this problem and not use their services again. At 80 miles per trip, this is going to get out of hand before you are happy with it.
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Old 12-09-2013, 06:21 PM
com com is offline
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Quote:
Originally Posted by Randog Leader View Post
I dunno, "I am not a satisfied customer"? And then explain everything that you are not satisfied with?

Geez! That does seem pretty high to me but I don't really know shop rates over there. So for the $233 that you spent, I assume that they provided the parts? If so, that is easily half of that cost, so maybe that is about right (if they had done it better).

I think that my advice would be to walk (no run) away from this problem and not use their services again. At 80 miles per trip, this is going to get out of hand before you are happy with it.
I would agree on this statement. Sad to say the work they did seems to be very poor. Now a days its a common problem with some owners who keeps there ride repair/maintained in a repair shop. If you can, better to invest with a good repair manual and some tools and just do it yourself.
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Old 12-09-2013, 06:51 PM
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Well with the crappy job they did, I guess you can say they ripped you off! Like stated above I wouldn't trust anyone but a handy dandy manual because it just seems like most people do half a** work now days. You can pretty much find anything you need to know on YouTube. Having a service manual + YouTube + ATM = Best info/help on the planet!

Here is something to look out for in the future with "All Ballz" kits, Premature linkage wear-All Balls low quality materials(?)

P.S. Welcome to ATM!
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Old 12-11-2013, 10:05 AM
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Quote:
Originally Posted by Silver_Fox View Post
Regardless of how the rest of this turns out....... you need to replace current gf with one who likes bikes, your life will turn out better.
She looks hot on a mx bike in heels tho

Thanks for the replys

I contacted the shop and spoke to the owner, he agreeded that what happened was wrong and gave me his personal mobile number and would order up the missing spacers, spoke to me about the seals that were bad on there part and wanted to help.

He was quite open and more than happy to deal with his issue personally.

I,m happy to get stuck into things myself and i have a manual and tools, but with no press i decided to leave this to a shop hoping that they would have no issues (I recon they were in from day one).

I,m a site lurker, I use the search bar loads and love this site for its depth, thanks Randog Leader, com and CyxRyan for the reply's

Acid

Now for the engine !!!!
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Old 12-11-2013, 10:12 AM
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Quote:
Originally Posted by Acid Cr500 View Post
She looks hot on a mx bike in heels tho

!!
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Old 12-11-2013, 12:41 PM
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Wow!!!

I feel for you!! You have certainly been ripped off big time.... They have wrecked those seals....
You see you 'local dealer' and it's 'pro mechanics' arbt trained in old stuff, hence you give this to a learner and he does a half job...........
I wish you had posted BEFORE approaching the shop, I have just rebuilt several linkages in the last bit and could have walked you through the process WITHOUT a press, yes I own a press but considering selling it....really I have no need of it....

Lesson one:
ATM is your best friend for you and your bike
Two:
A SERVICE manual is the best tool in your box
Three:
NEVER pay for half jobs....
Four:
There ARE good mechs out there but they are few and far between..........

I'm shocked that they didn't even clean the parts BEFORE replacing the bearings....I'd guess that's just fresh Grease and seals...forget the bearings...... Nothing leaves my workshop unless it looks like its hot out the factory!!!!

Quote:
but with no press
no press needed for this job....


Me

Let the shop have another go ( if you really want to waste your time ) or DIY I would shy from All Balls as I got poor life from them the materials and construction is very bad comparired to OEM stuff ( if you have the money for them ) or the pivot works range with are an OK product.... If ya got some sockets and buy a $5 thread rod your set.......

---------- Post added at 06:09 AM ---------- Previous post was at 06:02 AM ----------

Quote:
it just seems like most people do half a** work now days
True but there are some good fellow mechs and enthusiast out there that go the extra miles to do over and above

Quote:
So for the $233 that you spent, I assume that they provided the parts
....for that money your linkage could look like this....

http://i1362.photobucket.com/albums/...psee9ee811.jpg


And the shop that advises All Balls as a 'cheap replacement' you should remove yourself from their presence without delay....

---------- Post added at 06:11 AM ---------- Previous post was at 06:09 AM ----------

And in case you were wondering the condition of the linkages BEFORE I get a hold of them...
Then here...
http://i1362.photobucket.com/albums/...ps714b0a89.jpg
http://i1362.photobucket.com/albums/...ps2a307d69.jpg

Elbow grease and voila
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Old 12-11-2013, 01:23 PM
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speaking of elbow grease, i am surprised that the shop you took them too worked on them as dirty as i am seeing them. expect to pay a decent shop to clean them if you take them in like that. after all, you dont want bearing work done on something that dirty do you?
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Old 12-11-2013, 02:44 PM
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This....
Quote:
Originally Posted by ossagp View Post
speaking of elbow grease, i am surprised that the shop you took them too worked on them as dirty as i am seeing them. expect to pay a decent shop to clean them if you take them in like that. after all, you dont want bearing work done on something that dirty do you?
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Old 12-11-2013, 03:34 PM
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Quote:
Originally Posted by stevo450 View Post
Wow!!!

I feel for you!! You have certainly been ripped off big time.... They have wrecked those seals....
You see you 'local dealer' and it's 'pro mechanics' arbt trained in old stuff, hence you give this to a learner and he does a half job...........
I wish you had posted BEFORE approaching the shop, I have just rebuilt several linkages in the last bit and could have walked you through the process WITHOUT a press, yes I own a press but considering selling it....really I have no need of it....

I'm shocked that they didn't even clean the parts BEFORE replacing the bearings....I'd guess that's just fresh Grease and seals...forget the bearings...... Nothing leaves my workshop unless it looks like its hot out the factory!!!!

no press needed for this job....

Easy bearing removal-demonstrated - YouTube

Me

Let the shop have another go ( if you really want to waste your time ) or DIY I would shy from All Balls as I got poor life from them the materials and construction is very bad comparired to OEM stuff ( if you have the money for them ) or the pivot works range with are an OK product.... If ya got some sockets and buy a $5 thread rod your set.......

---------- Post added at 06:09 AM ---------- Previous post was at 06:02 AM ----------



True but there are some good fellow mechs and enthusiast out there that go the extra miles to do over and above



....for that money your linkage could look like this....

http://i1362.photobucket.com/albums/...psee9ee811.jpg


And the shop that advises All Balls as a 'cheap replacement' you should remove yourself from their presence without delay....

---------- Post added at 06:11 AM ---------- Previous post was at 06:09 AM ----------

And in case you were wondering the condition of the linkages BEFORE I get a hold of them...
Then here...
http://i1362.photobucket.com/albums/...ps714b0a89.jpg
http://i1362.photobucket.com/albums/...ps2a307d69.jpg

Elbow grease and voila
Great video and sadly your bearing looked like new compared to mine.
I didnt even have roller pins left !!!!

The sicking thing is I usually do this all this kinda stuff myself, but after checking there site i though they would be o.k.......

"From there site"

Fully Fitted Workshop Facility
Ex Grand Prix & British Championship winning Mechanic
Factory Trained Suspension Technician, all makes of forks and shocks serviced/repaired/re-valved etc. Set up your bike for individual needs weight and riding style. Collection from your door and re-send service available countrywide!

Guess the old rule of don't believe everything your read applies...... they have been going for 30 + years now too !!!!

Quote:
Originally Posted by ossagp View Post
speaking of elbow grease, i am surprised that the shop you took them too worked on them as dirty as i am seeing them. expect to pay a decent shop to clean them if you take them in like that. after all, you dont want bearing work done on something that dirty do you?
Like you i expected this too, and to run salt into the wounds there is dirt in the bearings as you and hear it grinding/binding when you turn bearings......

I can only hope that the Owner keeps to his words and all harm is undone..

again thanks for the reply forum members

Quote:
Originally Posted by Silver_Fox View Post
P.s as for Blanka (GF is Polish) in heels on the mx bike........

I did ask and i got the look
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Old 12-11-2013, 03:51 PM
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OMG, her name is "Blanka"? I must see the pics! You tease us.
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Old 12-11-2013, 06:52 PM
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'if you don't know how to clean parts WELL then you don't know how to be a good mechanic'

Stands true to this day......
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Old 01-22-2014, 09:08 PM
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Wow that shop is B.S. civil claims court for sure
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