tradebit.com for service manuals.....DONT!

[McNutt Performance]

just gonna help you guys out, dont fall in the same trap im in. i paid these crooks for a service manual download but by the end of the week when i got back online to retreive it they denied me access to it. after several emails they told me i did not download it in 72 hours so they will not let me have it now, thats it in a nut shell.

maybe im just old fasion but i beleive that after i pay for something its mine and no one has a right to take it back from me. a better way of putting it might be like this, if i had just bought a paper manual and recieved it in the mail no one could come to my house and take it back if i dont open it in the first 72 hours. its total crap! imo

ill prolly never get my money back but hopefully they wont pull one over on you guys.


my opinion is dont buy from TRADEBIT.COM or any other website that operates through them.


Jonathan

[ossagp]

I will be aware. Thanks.

[351mustanger]

I bought a pdf manual from (don't remember) not tradebit. Anyway, it was listed as 97-98 yz125 but was actually 99. Probably not much difference in the information, but that is beside the point. The people selling these are not knowledgable. If you can't resist buying from them, do yourself a favor and ask questions to confirm your purchase.

[tradebit]

McNutt Performance, I consider your posting unfair. We provide a refund policy and host over 20,000 different merchants. If you bumped into a bad quality seller, you just let our support team know and we give refunds and check the files.

A posting like this can easily damage the reputation of a company and we try our best to satisfy our users on all ends. Yet, like Youtube or eBay: the site is open to anyone to upload and sell. With a 2% idiot rate out in the world (which is estimated very low), you have to bump into bad sellers sooner or later. But please do not put our whole company on the line by one bad experience!

Thanks,
Ralf (founder of Tradebit)

[MXtras]

Unfair or not - he apparently got burned by a company that represents you, Tradebit.

This is not your customer's problem to resolve but that's what you are asking him to do ("you just let our support team know") - you are asking your customer to fix your problem.

Shame on you.

Scott

[ossagp]

Well let's see if Ralf fixes it.

[McNutt Performance]

Originally Posted by tradebit

McNutt Performance, I consider your posting unfair. We provide a refund policy and host over 20,000 different merchants. If you bumped into a bad quality seller, you just let our support team know and we give refunds and check the files.

A posting like this can easily damage the reputation of a company and we try our best to satisfy our users on all ends. Yet, like Youtube or eBay: the site is open to anyone to upload and sell. With a 2% idiot rate out in the world (which is estimated very low), you have to bump into bad sellers sooner or later. But please do not put our whole company on the line by one bad experience!

Thanks,
Ralf (founder of Tradebit)

is there anything in my post that is untrue? it was trade bit that i came to with my problem and it was trade bit that gave me the run around. how you and assocates treat customers that can damage a reputation. have a good one ralf.

[TRexRacing]

He's offering to take care of you with a refund. You just going to walk away?

[ossagp]

there is always too sides, but what it looks like to me is that Ralf and his bunch weren't willing to come to the table until now. I don't like having to push things that far just to get my outlay back either, if that is indeed the case.

[tradebit]

MXextras: true, as the interface and the people who take the heat, WE are responsible for the brand. I hope by joining here and take the beating in public, you already see that we are not trying to hide here.

McNutt Performance: it is hard to solve a case more than 6 weeks after purchase. Your sales is simply then too old for a paypal refund. I have tried to dig that case up with my head of support and he tells me, that he could not refund you, because there were no payment details provided to find the sale in the first place in our system.

Now he dug deeper and tells me, the money went back to you.

Please understand that we try our best to solve cases by refunds or finding the right file. Yet it is impossible to solve cases with eMails like: "You stole my money, I want it back", without any further infos of the file purchased or the email used in the purchase. All products are digital and some we buy on demand from other sources.

Hope that we solved that in everyone's best interest!

Ralf